Country: 
Lebanon
Associated organisations: 
Company
Professions: 
Engineer
Field(s) of expertise: 
Engineering
Areas of Impact: 
Industry, Innovation, and Infrastructure

Personal information

Rula Abu Daher
Chief Technical Officer

Contact information (Work)

Touch
+961 3 792327 &+961 3 792300

Community/Lebanon Impact

In 2006, during the July war that devastated Lebanon, she was serving as the Chief Technology Officer (CTO) of Touch. In this critical role, she implemented a crisis plan to ensure that mobile telecommunications remained operational. She mobilized her team of engineers to restore coverage immediately whenever any of their sites were bombed. She understood that during such dark times, a phone call could be a matter of life and death.

 

Additionally, starting in 2010, in her role as a Senior Executive, she played a pivotal role in driving revolutionary changes in Broadband Technologies and Services within the Telecom sector in Lebanon.

Education

Education: 
  • Holder of several international certificates from very sound academies worldwide; the most recent one Financial Strategies certificate from London Business School in 2016
  • Bachelor degree, Computer, Communication, and Electrical Engineering, 1996, American University of Beirut, Lebanon.

Work history

Previous Professions: 
  • Chief Corporate Management Officer, 2013-Present, Touch
  • Chief Technical Officer, 2005 - 2013, Touch.
  • Radio and Transmission Planning Chief Engineer, 2004 - 2005, MTC Touch.
  • Radio Planning Senior Engineer, 1998 - 2004, LibanCell.
  • Design Engineer, 1996 - 1998, Dar Al-Handasah.

 

Major Achievements

Major achievements: 
  • Rollout of the revolutionary Broadband Technologies and Services in touch
  • Digital Transformation mainly in Customers’ interactions to meet all customers’ preferences and lifestyles.
  • Preparing and implementing a rapid expansion plan of 400,000 additional customers for touch.
  • Keeping the mobile telecommunications running during July war 2006.

 

Accomplishments

Awards: 
  • ICT Woman of the Year from the Middle East Excellence Awards Institute, 2007.
  • Best Customer Service award in MENA in 2016.

Competences & Skills

Field(s) of Expertise: 
  • Management
  • Mobile Telecommunication
Languages: 
  • English
  • French
  • Arabic